Financial language pack
Introducing the Financial Language Pack for speech-to-text transcription. Trained on 200,000 hours of earnings calls, it reduces errors by 40%.
Designed for finance, it covers compliance, fraud detection, analytics, financial news, and earnings calls. It accurately identifies finance language, avoiding confusion with abbreviations and acronyms like FX, SEC, GAAP. The Custom Dictionary feature enhances precise terminology identification.
RegTech and compliance
In the world of finance, constant vigilance is required for effective monitoring, supervision, fraud detection, and compliance with regulations like UDAP. Recently, Goldman Sachs faced a $1m fine from the CFTC for their failure to retain recordings of specific phone lines on their sales and trading desk.
Link to: Goldman Sachs Fine
Compliance remains a critical concern for banks of all sizes. Accurate and efficient speech recognition technology plays a pivotal role in enabling scalable monitoring, safeguarding businesses and institutions from reputational harm and regulatory penalties.
Improve customer experience
Enhance your entire offering with advanced speech-to-text intelligence. Our unified speech-to-text API empowers Contact Centers (CCaaS) with the ability to transcribe, comprehend, and create value for their customers.
By proactively understanding every customer call, your users can identify trends, discover pain points, and enhance processes ahead of any complaints.
Customer insight and analytics
Discover the untapped wealth of customer data hidden within voice interactions.
Through accurate transcription, conversations are transformed into searchable and analyzable text, unveiling invaluable insights into customer preferences, pain points, and emerging trends.