Customer service

  • Automatic high-accuracy speech-to-text integration for your customer service, contact center, call center or CRM.

  • Combine artificial and human intelligence to bring you accurate and fast transcripts with ease.

  • Available in +49 languages.

  • On-prem installation for sensitive information.

  • Improve the searchability and accessibility of every conversation – every word is time-stamped and searchable.

  • Powered by txtplay speech to text ASR engine that ensure highest accuracy and fast turn around time.

  • Integrated workflow with any platform.

Unleash the power of speech

Improve customer experience

Enhance your entire offering with advanced speech-to-text intelligence. Our unified speech-to-text API empowers Customer Service and Contact Centers (CCaaS) with the ability to transcribe, comprehend, and create value for their customers.

By proactively understanding every customer call, your users can identify trends, discover pain points, and enhance processes ahead of any complaints.

Optimize agent performance

Empower agents with the support and guidance they need by leveraging insights from the best (and most challenging) conversations. Enable supervisors and coaches to effortlessly monitor and improve agent performance.

Complete overview

Customer insight and analytics

Discover the untapped wealth of customer data hidden within voice interactions.

Through accurate transcription, conversations are transformed into searchable and analyzable text, unveiling invaluable insights into customer preferences, pain points, and emerging trends.

Agent training & performance monitoring

Harness the potential of previous conversations to fuel effective training initiatives, and deliver personalized feedback at scale to every agent.

Utilize transcribed calls as the cornerstone for implementing best practices.

Intelligent call routing

Integrate with your Interactive Voice Response (IVR) to enable you to gain accurate context of user intent that can be used to dynamically route calls to the most suitable agent, ensuring faster resolutions and personalized customer experiences.

Automated compliance

Integrate our API into your contact center operations to effortlessly ensure compliance with regulatory requirements.

Enhance your compliance standards and achieve peace of mind by automating the real-time collection of accurate conversations.

Schedule a demo

Thank you for your interest in our automatic speech-to-text service txtplay. Just fill out the fields to the right and we will get right back to you.

Please also mention in the message that this is for a customer service purpose.

Ibb Lampic Aaltonen
Customer Success Manager

What can I expect?

  • Automatic transcription & integration with your preferred platform

  • High speech to text accuracy, up to 98%

  • Improve your searchability and accessibility of every conversation in your organization – every word is time-stamped and searchable.

  • Improve your customer satisfaction and CX

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